Terms & Conditions

The New Youngstart Website:

Our brand new website has been constructed for ease of ordering for schools and local authorities. Our website no longer operates a payment gateway system. Instead an order can be placed through our website and the checkout process only requires your purchase order details. Once an order has been placed through the website a confirmation will be sent to your email address. When your order has been despatched we will raise an invoice and email it to you. Automatic 30 day account terms will apply for all schools and local authorities. Invoices can be paid when they become due by BACS or a cheque through the post.

For any other businesses or individuals who would like to order any of our products please contact us be email or telephone with your requirements, as we will require pro-forma payment prior to despatching any goods.

 

VAT:

All prices shown exclude VAT. For all orders made from the UK, VAT will be added at the appropriate rate at point of checkout.

 

Guarantee:

We want you to be absolutely satisfied with purchases made from our company. Our guarantee covers quality, satisfaction and service.  All products comply with all relevant UK and EU safety legislation. Youngstart easels are covered by a twenty five year manufacturer’s build warranty. The twenty five year warranty does not include the whiteboard surface. This surface should last many years if looked after properly. You should always use a proprietary brand of whiteboard cleaner and only ever use soft cloths to clean the surface. You should never use anything that is abrasive on the surface of the whiteboard. We also recommend you use good quality dry wipe markers as cheaper markers tend to leave slight ghosting on the whiteboard surface.

 

Damage/Returns Policy:

All goods must be checked upon receipt of delivery. In the event that goods are received in a damaged condition or there is a shortage against the delivery note please ensure we are notified within 24 hours of delivery via telephone or email. We reserve the right to levy a delivery/collection and restocking charge for goods ordered in error. This charge will depend on the size of goods. Any unwanted goods which are ordered in error or not required must be reported within 14 days of delivery. Should goods be delivered during half term / school holidays we will be flexible and allow the 14 days to run from when the school re-opens.

 

Policy:

As a family run business we strive for the highest standards possible. This covers quality, satisfaction and customer service. It is imperative that all customer needs are dealt with to the highest standard possible and we will always do our best to achieve this.