Terms & Conditions

The New Youngstart Website:

Our brand new website has been constructed for ease of ordering for schools and local authorities. Our website offers two options when checking out. Payment can be made through Stripe (our payment gateway) by debit or credit card. Alternatively checkout can be completed by purchase order method. We just require a purchase order number and no payment at this point is necessary. Once your order has been despatched we will send an invoice on 30 day account terms and payment can be made via BACS or chq. Please note that the purchase order method is available only to schools and local authorities.

 

VAT:

All prices shown exclude VAT. For all orders made from the UK, VAT will be added at the appropriate rate at point of checkout.

 

Guarantee:

We want you to be absolutely satisfied with purchases made from our company. Our guarantee covers quality, satisfaction and service.  All products comply with all relevant UK and EU safety legislation. Youngstart easels are covered by a twenty five year manufacturer’s build warranty. The twenty five year warranty does not include the whiteboard surface. This surface should last many years if looked after properly. You should always use a proprietary brand of whiteboard cleaner and only ever use soft cloths to clean the surface. You should never use anything that is abrasive on the surface of the whiteboard. We also recommend you use good quality dry wipe markers as cheaper markers tend to leave slight ghosting on the whiteboard surface.

 

Damage/Returns Policy:

All goods must be checked upon receipt of delivery. In the event that goods are received in a damaged condition or there is a shortage against the delivery note please ensure we are notified within 24 hours of delivery via telephone or email. We reserve the right to levy a delivery/collection and restocking charge for goods ordered in error. This charge will depend on the size of goods. Any unwanted goods which are ordered in error or not required must be reported within 14 days of delivery. Should goods be delivered during half term / school holidays we will be flexible and allow the 14 days to run from when the school re-opens.

 

Policy:

As a family run business we strive for the highest standards possible. This covers quality, satisfaction and customer service. It is imperative that all customer needs are dealt with to the highest standard possible and we will always do our best to achieve this.